160 Business Support staff trained! Adam Fidler was delighted to work with Arup, whose progressive thinking about the role of Business Support saw 160 EAs, PAs, Project Assistants and Front of House staff undertake a bespoke programme throughout October and November. The programme, designed to elevate the status, and future-proof the role, of Business Support was a bespoke course, written and delivered by Adam Fidler, that focussed on new Success Factors pertinent to all Business Support staff. From big picture thinking to innovation, Arup certainly raised the bar with the level and content delivered. All in the name of professional excellence! Said Adam: “Arup are the most forward-thinking client I’ve had the pleasure to work with. The programme we devised was rolled out to 160 support staff across 12 regions and is already making an impact on the way support staff perceive themselves, operate and how they are utilised by their managers and leaders.”